SHOP

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Excellent 4.8 | 7,322 avis de confiance

FAQs

What are your delivery times?

Our store undertakes to ship the items ordered within 48 hours following validation of the order (no orders are processed on Saturdays and Sundays).

A shipping confirmation email, including the tracking number, will be sent to you when your order is on its way.

All information regarding the delivery of your package is available on our delivery information page.

How can I track my order?

You can track your package by clicking on the link: Parcel Tracking

For any other questions, you can contact our French support 7 days a week from 8:00 a.m. to 7:00 p.m. via the following email address: info@intimeluxe.com

Can I cancel or change my order?

We process the orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to info@intimeluxe.com

Beyond this time your items will have already been shipped, so we will not be able to modify your order.

The item I received is broken/defective?

Despite our careful selection of trusted carriers, your package may arrive damaged.

Contact us at info@intimeluxe.com and our team will get back to you to replace the defective item or offer you a refund.